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Hacked or disabled account · SPD Advocacia

Instagram or WhatsApp hacked or disabled? Regain access to your account

Accounts that were hacked, disabled without explanation or used for scams in your name, and business profiles that stopped generating income.

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Straight answer

What to do when your account is hacked or deactivated?

First, use the platform's official recovery channels and warn your contacts to prevent scams. File a police report and keep screenshots, password change e-mails and protocol numbers. If the platform doesn't solve it, you can ask the courts, urgently, to restore access, preserve the data and provide the records that help identify the intruder. When the account is used for work or generates income, a security failure or deactivation without justification may give rise to compensation, depending on the case.

What the law says

Key points

Official channels

Recovery attempt through the platform.

Evidence

Screenshots, emails, ticket numbers and police report.

Court order

Account restoration and data preservation.

Records

Access data to identify the intruder.

Source: Law 12,965/2014 (Brazilian Civil Rights Framework for the Internet), art. 22; Consumer Protection Code; Code of Civil Procedure, art. 300.

What is your case?

Situations the firm handles

Hacked account

Password and email changed

Urgent request to restore access.

CPC, art. 300
Disabled without reason

Suspension without explanation

Restoration and access to the reasons for the suspension.

Case review
Scams in your name

Pix requests to your contacts

Evidence to rule out your liability.

Case review
Professional profile

Loss of clients and sales

Compensation for lost profits and damages.

Case review
Who invaded

Identification of the author

Records provided under court order.

Marco Civil da Internet, art. 22
Cloned WhatsApp

Number used by third parties

Recovery and preservation of evidence.

Case review
This page provides general information, does not replace an analysis of the case and there is no guarantee of results.

Step by step

How the firm works

  1. Review. We review the documents and the best path, administrative or judicial.
  2. Documents. We tell you what is missing and organize the evidence.
  3. Request. Request, notice or lawsuit, with an urgent request when appropriate.
  4. Follow-up. Progress through to resolution, with updates via WhatsApp.
+5 thousand cases handledTen years of law practicePractice before the STJ and the STFFeatured in G1, UOL, Estadão and TV Globo

Case review

Let's review your case

Answer the questions, one at a time. At the end you can attach documents, which go straight to a folder in the firm's Drive, and send the summary via WhatsApp. Everything is protected by attorney-client confidentiality.

Common questions

Frequently asked questions

Do I need to file a police report?

It is recommended. It documents the break-in and helps with the request to the platform and in the courts.

How long does recovery through the courts take?

With evidence and proven urgency, the judge may decide quickly, but the timing depends on the case and on the platform's compliance.

Can I claim compensation?

There may be compensation when the platform fails and there is harm, especially for professional profiles.

My account was used for scams. Will I be held liable?

Keeping evidence of the hack and warning your contacts helps show that you were a victim too.

Do you serve clients from other states?

Yes. The firm is based in Anápolis-GO and serves clients from every state online.

How much does it cost?

After the analysis, the firm sends a written fee proposal before any engagement.